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KEEPING YOU WARM, SAFE & HAPPY

HELPFUL HEATING BITS

1/5/2021 0 Comments

Diamond Heating Services COVID 19 Safety Measures

As we say, we want to keep you warm, keep you safe and keep you happy. That's why we're taking extra steps to do everything we can to keep ourselves and you safe. 

Understandably through what we do for a living at Diamond Heating Services, the safety of our team, our customer's and their homes is so important.

During the coronavirus outbreak, we’re taking extra steps to protect you and our team whenever they visit your home. If you have booked a project in with us and you don't feel comfortable with our engineers visiting your home, simply let us know in advance and we'll make sure we arrange a visit for a time where you feel it is possible for us to come and complete the work. There will be no cancellation fees charged and we'll simply move the project on in our diary for when the time is right. 

That said, at a time when things are constantly changing, it’s good to know we’ll be there to help with your heating when and if you need us.

As a business, both myself (Luke) and my wife (Charlotte) are always reviewing the latest official guidance and updating what we do and how we do it in line with that. We know as an essential business and service provider, we have a duty to ensure the safety of both our customers and our engineers and we’re utilising everything we can – from social distancing to PPE – to keep everyone safe at every appointment.

What can you expect when booking work in with us? 

When you book a project, we’ll ask if anyone in your home is showing Covid-19 symptoms, shielding or vulnerable. If they are, we’ll let our engineer know that they’ll need to take a few extra precautions during their visit.

On the day of your appointment, our engineer will call ahead to let you know they’re on their way and to check if anything has changed. Don’t worry if it has – they’ll still be able to continue as planned. They’ll just need to take some extra steps to keep everyone safe.


Before entering your home, our engineer will thoroughly wash or sanitise their hands – and at regular intervals during their visit. They’ll also put on disposable or protective gloves depending on the job. They may ask you to stay in a different room to the one they’re working in. But if that’s not possible, they’ll keep at least two metres away from you at all times – and they’ll ask everyone in your home to do the same for them.

If your job requires more than one engineer, they’ll only come together for tasks that need two pairs of hands. And if the nature of the job means they’re unable keep two meters apart, they’ll wear personal protective equipment (PPE) throughout their visit.

If you or anyone in your home is shielding, our engineers will take a few extra steps to keep everyone safe – that includes wearing goggles and a respirator mask. And if you’ve told us that anyone in your home has Covid-19 symptoms, they’ll also wear a cover-all suit.

Our engineers follow the latest guidance and will:
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  • wash or sanitise their hands before entering your home – and at regular intervals during the appointment
  • wear face masks (unless they are medically exempt from doing so)
  • wear disposable or protective gloves as appropriate during the job
  • keep at least two metres away from you at all times

Where you can, please open any doors and windows to make sure your home is as well-ventilated as possible during our visit. 
Once we’ve completed the job and you’re happy with the result, our engineer will remove and safely dispose of their gloves – as well as any other disposable PPE equipment they’ve used.
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Worried you might need something fixed? Click her to visit our Contact Us page. 

Take care and stay safe. For more information on the UK Government's COVID guidelines and rules, please click here. 

Luke Tyler
Diamond Heating Services 

07917696261
contact@diamondheatingservices.com

0 Comments

12/15/2020

Making Settle Our Home - A Town We Love...

When it comes to new company's in Settle, we can probably put our hands up and say 'us' and beat most to it. We've recently moved to live in Settle and have a beautiful home just on the River Ribble. Our family is small. There is myself Luke, my amazing wife Charlotte, our young daughter and our lively little dog!

Having lived just down the road in Leeds pretty much all our lives, we've never been a million miles away from the Yorkshire Dales and we used to travel up to visit Settle, Malham Cove and go walking in the Dales hills. Having said we're new to Settle, it doesn't mean we're a brand new company.

​In fact, Diamond Heating Services has been providing heating and plumbing services for many years; we've built an outstanding 5 star reputation and our customer's let us know how we're doing on Google, as well as Facebook too. We pride ourselves on friendly customer service (after all, you wouldn't have a successful business without them). But above all, we love what we do. As a company who provides an essential aspect of the home in heating (think cold winter nights without it and hot water for the shower in the morning), we must ensure that what we do is done perfectly, on time when we say we will and installed so that it lasts for many, many years. 
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As soon as Luke walked through our door we knew he was the man for the job, he was professional but friendly and...

Posted by Joanne O'Donnell on Sunday, August 5, 2018

Came out ans sorted a problem and came back too to ensure everything was right, gave good advice, unlike another gas...

Posted by Roy Clough on Saturday, March 28, 2020
We've actually been visiting Settle on holiday and at weekend's for many years now. We actually bought a holiday home that we rent out as a bit of a project and have used that ourselves, but also rent it out to tourists (walkers and bikers) mainly. The property is just off Duke Street, so if you or any family or friends need somewhere to stay give us a shout and I'm sure we can help sort something out for you. 

That certainly made us think about making Settle our permanent home. We just love it here. It's a very warming, friendly and peaceful place with lots of outdoor activities to get stuck into! We also thought it would be a great place for our daughter to grow. up and go to school too so we recently made the move and bought our forever home, just next to the beautiful River Ribble. 

Since moving, I can't thank the great people and community that make Settle what it is. To give me the opportunity to come and work on a heating and plumbing project in your home has really made me and my wife feel welcome. When we're allowed, I'll definitely be seeing you for a pint or two in one of the many pubs! 

I built my experience for many years working as a Gas Engineer for British Gas before I moved to E.ON as an engineer for them. This really does give a lot of people confidence when it comes to choosing Diamond Heating Services as their next plumber to complete a boiler install, central heating service and gas appliance project. I also have a real keen eye for design and home improvements, give me a shout if you want to talk about a design and installation project for a bathroom and/or kitchen.

Anyway, thanks so much again and I hope to see you soon to help in your home. I'd be delighted to and I guarantee a quality service and exceptional workmanship (with a smiling face) - that is behind a mask for now. 

Take care and if you want to check out some Facebook reviews, click right here. 

Luke Tyler
Diamond Heating Services 

07917696261
contact@diamondheatingservices.com


    Author

    I'm Luke Tyler and having worked with British Gas and E.ON for many years, I have a huge amount of experience when it comes to all aspects of heating and gas for your home. 29 years and counting. Diamond Heating Services is owned and run by myself and my wife Charlotte. Please get in touch for a chat and to see how we can help you.

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Diamond Heating Services are authorised members of Gas Safe (registration number 582290) and can provide a number of gas/heating services for domestic homes, including landlords for properties that are rented to tenants. We are an independent plumbing, heating and gas appliance company affiliated with all major manufacturer's in the UK. Our engineers and are qualified to install and fix all types of boilers and gas appliances – from minor repairs to major problems. All prices shown are excluding VAT and this will be added onto all quotations and invoices sent to customers. Copyright © 2020, all rights reserved. Click here to view site map.
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